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2.9

What isn’t wrong here?cant believe that more people do not complain. So obvious this place is not maintained.

People collecting a paycheck that is all. Where is the maintenance... especially cleanliness. Everything is broken or dirty.

All EZ fixes... what is the problem ?????would be otherwise a super health club if they were just maintained.

1. Soap holder crusted in mildew inside and out. Locker room reeks of mildew when you walk in.

2.

Steam room scalding hot temperature gadge doesn’t work at all. Steam just keeps pouring in. It just runs and runs. Barely can sit in it for more than a couple minutes.

I am very used to saunas and steam rooms and have used them for a long time so it has nothing to do with me not being able to handle heat.

3. Sauna barely works and the temp on the inside says 180. Barely warm on the inside.

4. The clothing water extractor in the ladies locker room STILL BROKEN and crusted in mildew.

Many months (at least 4 months since I have been at this location.)Gross.

5. The pool area: Seriously to much chlorine in the water. Why can’t all of the clubs have a saline pool with a chlorine filter like the north avenue location? What is the problem?

I’ve been to other locations as well and the same thing... over chemical pools and hot tubs.

6. The hot tub broken like the last several times I have been to this location.

7. This is a total disregard from management and for them to say they did not notice this or have not been made aware of this is beyond comprehension.***********The door entering back into the women’s locker room has something red running down the door not sure what this is but looks disgusting.

Still there since the last time I was there months ago. No manager or employee has taken it upon themselves to clean this or fix this? Is there even anyone managing this location?

8. Unfriendly staff...

said hello to a couple staff people and smiled and they just look away. No acknowledgement what so ever????The woman at the front when scanning my card didn’t smile say hello anything ... no eye contact... no smile...

nothing? Scanned my card and turned around and walked away.

9. Revolving door entering into the building needs adjustment. Is not working properly ...

have to push it extremely hard to get it to move.

I didn’t workout that day.... so I don’t know how the rest of the place is.

The quality or care of the gym area so I cannot comment on that.

This place needs an over haul... is there anyone managing it?

Reason of review: Overall club maintenance... terrible management..

Preferred solution: Let the company propose a solution.

Xsport Fitness Pros: Offers a wide range of activities and amenities.

Xsport Fitness Cons: Customer service, Club staff.

Location: 4260 N Harlem Ave, Harwood Heights, IL 60706

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