Xsport Fitness - Injured Under Personal Trainer Supervision, No Refund for 51 Sessions
I injured my back doing deadlifts with my personal trainer. I was carried off on a stretcher in an ambulance that cost me most of $1000 even with health insurance.
Customer service requires a doctor's note saying that I can't train anymore to refund my remaining training sessions. Being bed-ridden for three weeks wasn't enough. And the membership that I had paid in advance was not even partially refunded. My 51 leftover sessions not refunded.
Terrible customer service policies. I contacted customer service over ten times to resolve this issue.
Not one person had any inclination of what the policy was. Also, my hospital discharge papers were apparently not enough to prove my injury and my decision not to return to train with a staff that didn't protect their clients, despite the fact that I stated prior issues with my back before beginning training.
Reason of review: Poor customer service.
Preferred solution: Full refund.
Xsport Fitness Cons: Personal training, Refund policy.
Location: 4104 N Harlem Ave, Norridge, IL 60706, USA
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