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2.5

As of April 2017 my mother and I was in a car accident and my mother had to undergo foot surgery so both our accounts was on put hold due to medical reasons for full-year and was given another note from our Dr. for April 2018 as well.

( The account was supposed to be frozen for the total of 2 years) We were assured that we would not be charged because our accounts were both frozen. Wrong! We were getting charged for months and then basically they gave me a runaround just to speak to a manager to help me get my money back. Because I lived far from the gym it was hard for me to go in person so I had to call often.

That was the most horrible experience because it seemed like people didn't know who the direct me to or I was getting hung up on until finally I just continue to call everyday at least four times a day to speak to someone. The Manager claimed that she sends in paperwork to get my money back. It never received my money back from XSport. So I had to go through my bank to retrieve back my funds.

The gym reassured me that this will never happen again. But long behold I'm still being charged all over again!!!! I'm looking to cancel my membership completely and never returning. So I spoke to another manager by the name of Ahmad today.

He is so rude and horrible manager!!!! He didn't try to help me at all! He didn't even try to even look up my account to see if it would still frozen at all. And he hung up on me without even telling me his name.

I had to call back to find out who I was speaking to. Thank God the young lady that answered kindly let me know who I spoke with and told me the manager's name was Ahmad. The crazy thing is I remembered when I was attending the gym I always heard a lot of members always having issues with the manager named Ahmad. I also heard that he was always infamous of getting members kicked out of the gym if he had issues with them.

When in all actuality he is a big issue! The way he talks to paying member is unacceptable! I'm still shocked that he still has a job there! All in all I'm going to go personally to the gym to cancel my membership and my mother's membership as well.

Sad thing I really like the gym itself but the management in the membership system really sucks! So I would tell my family friends and everyone that I know not to join that XSport fitness in massapequa gym because of the unprofessionalism that they carry and horrible membership system. Now I wouldn't be so upset if it was just the first time it happened but it happened twice. And just think about all the *** I had to go through just to get my money the first time around and to think I have to do this again!

I'm so furious!!!! People beware! If you're using your membership great that's awesome keep your membership but check bank statements to make sure you are not being charged extra! If you are a person that has undergoed injury surgery and unable to attend the gym but still have a membership just go ahead and just cancel your membership altogether because they can't even reassure you that you're not going to continue to be charged!

Their system is so unreliable even with bringing your own documents from the doctor. You won't have a piece of mind to actually heal without thinking will I be charged this month?

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Way too much fluff ; your complaint is simple : you wanted the account frozen. Didn't happen.

Did you ever put it in writing and serve via Certified Mail Return Receipt Requested ? Please don't tell me that all you did was call, call, call. Or worse yet, engage in a verbal confrontation with some *** employee who dismissed you the instant you turned your back to leave.

Always, repeat ALWAYS place cancellations, freezes, whatever, in writing and get signature confirmation from the recipient. It's ironclad and admissible in court if it comes to that.

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