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First when I moved of the country submitted them proof of it and requested 7 training sessions money back(submitted doc and form) but they are not returning the money. Add to it they are illegal using my CC information and charging / using it though my membership is...
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1.3
I liked
  • Bryce personal trainer
I didn't like
  • Anyone that manage money and cc details
#1110568
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The chicagobridge site in comparison to the other sites ive attended (State and Crestwood) is very dirty. The water stations water is always warm amd the station itself is dirty with what appears to be slime/sluggish type material. People dont appear to clean off the...
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2.3
#1106394
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I don't believe X-sport fitness have a legitimate customer service to support their clients. It took me 3 days and a long holding time (30 minutes) to speak with an agent. The agent has no emotions, highly trained to ignore the concern and the frustration of the...
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#1099337
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Love it when they say yea the average hold time is 30 min, after 10 mins please hangup and dial in again! Had to cancel my account to my long surgery and recovery period. The manager at that time told me that they cannot freeze it for few months which is not true....
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#1094780
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Xsport Fitness - Filthy Bolingbrook location

I was at the gym on monday night aug 21, 2017. Bathrooms were dirty. Most paper towels were out. No spray disinfectant to wipe down machines Totally disgusting
1.4
Details
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1091439
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Absolute thieves and liars!!!!!!!! Do not sign up with this gym. This gym is an absolute fraud esp the one on King Street, Alexandria. Made a deal with them on $29.99 a month, but before i even started, they took $116.85. When I went over to see why they deducted 4x...
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Anonymous
Get them

Anyone who has a personal training payment on the 1st of the month will get there payment taken out the month prior after 6pm when banks close so it doesn't appear on your sta...

Anonymous
Wael Zaki

I am trying to gather people to sue Xsport for fraud transactions about memberships. If you want to join contact me at waelnabilph@yahoo.com. I was a victim too and I won't le...

1.0
#1084462
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Xsport Fitness - Dirty floors

Observed dust and debris on floors in free weight area, stairmasters are filthy. Pipers alley
2.8
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1074030
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I joined this club and have had several issues. From a manager signing me up and not entering my paper work, to rarely having clean towels. However, my main reason for joining was for the steam room, hot tub and pool. The hot tub is always broken. always. And when...
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2.0
I liked
  • Location
I didn't like
  • Hot tub always being broken
#1071704
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I got a membership in June of 2016, buy one year get one free. Sounded pretty good. They talked me into getting another subscription that charged every month. Sadly I didn't like that subscription, so I called them to cancel it, because they told me when I first signed...
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1.0
I liked
  • Club
I didn't like
  • Management
  • Club staff
  • Communication
#1061142
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I worked out at xsport for about a year and enjoyed the gym. I wasn't pleased with getting called once every two weeks trying to sell me a personal trainer.... but that's besides the point. I moved from Chicago to Massachusetts and needed to cancel my membership....
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#1059794
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