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Their personal trainers are never consistent; you get paired up with on that ends up leaving. Management is horrible with customer service. They tell you to come in person to handle complaints however fail to appear or are on lunch breaks without ever returning. I call...
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Anonymous
Anonymous

Bathroom are horrible 4/23/18 when to use other was told no I workout from 1200-230 & still bathroom wasn’t clean at garden city Xsport

1.0
I liked
  • Location
I didn't like
  • Communication
  • Customer service
  • Refund policy
#1206657
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I injured my back doing deadlifts with my personal trainer. I was carried off on a stretcher in an ambulance that cost me most of $1000 even with health insurance. Customer service requires a doctor's note saying that I can't train anymore to refund my remaining...
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1.0
Norridge, Illinois
I didn't like
  • Refund policy
  • Personal training
#1197473
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Xsport makes canceling your membership nearly impossible if you work a regular 9-5 job. I work in the suburbs but live in the city, so I do not get home until after 6 everyday. I tried coming in a weekend and they told me I could only cancel during the week, so I went...
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Anonymous
pissed off customer

Yes they are terrible

Anonymous
Anonymous

I was told the same thing. cancellation i had to call corporate, who then told me I had to send a letter in mail to request. How annoying, who mails sends letters in mail anym...

2.3
#1167700
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I was a member in 2016 an i canceled after a few months, i was still being billed because they say my son was on my card but he wasn't he was a member before me and was paying cash, when i canceled my card at pipers ally xsport an canceled all transaction on my card an...
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Anonymous
Anonymous

This same garbage happened to me, but I was warned XSport is shady and was prepared. There is no letter writing cancellation in place anymore, you "cancel at anytime". So, I w...

Anonymous
A.C

Same thing just happened to me now, got duped by them once, this time I made sure to ask the guy at the gym if my membership was cancelled. He said yes, and charges stopped fo...

2.2
#1153612
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Xsport Fitness - Harlem Irving xsport

This pace is a joke
#1151405
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Xsport Fitness - Work Sauna

Dudes hang their dirty boxers on the heat machine, Benches are wet and nasty , Worst experience ever.
#1147631
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Horrible customer service when you call the corporate number. God forbid if you run into a problem and they have to fix it. They keep telling you it will get fixed but same problem next month. If you want to talk to a manager or supervisor they don’t connect you . If...
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1.0
#1139202
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I have 2 memberships with Xsport a tanning and a gym membership. My gym membership is annual, it was buy one year get one free. I tried to redeem my free year, but received a charge for the amount of a full year anyway. I called customer service and they apologized and...
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I didn't like
  • Management
  • Communication
#1124948
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I went to there establishment to start losing weight exclaimed to them I wanted a personal trainer but didn't no if I could pay for it ... Decided that I could probably do 100 on Friday but was unsure... So the young lady who helped me told me she'd put the money down...
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1.0
#1123773
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Xsport Fitness - Staff is so unprofessional

Walking into the gym, I truest believe that in any place of business you should always greet your customers. The staff are u friendly and ghetto. They give you attitude when you ask a question and referred me to go online for information. All they do is joke around amongst themselves
2.0
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#1116100
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