Xsport Fitness
Reviews and Complaints
Follow up on my cancellation and refund
- Staff attitude
- Club staff
- Unprofessional interview process
Preferred solution: Full refund
Membership question
- Location
- Not much
Preferred solution: Let the company propose a solution
Membership downgrade
Preferred solution: Price reduction
VERY HARD TO CANCEL MEMBERSHIP
My personal items
Preferred solution: Either pay the value of the items that were disposed during a time when the policy should have not been enforced to a pandemic and or provde me x months in memebrship in lieu of.
User's recommendation: Provide an opportunity and communications to customer to inform them of what will occur during a situation like this.
Unauthorized charges
User's recommendation: I just don’t trust them,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not join -
- Dirty facilities
Preferred solution: Let the company propose a solution
Aggravated
- Fraud
- Scam
- Policies
Preferred solution: Full refund
User's recommendation: DO NOT GO HERE!! IT IS A SCAM!!!
Cancellation
- Cool staff
- Decnet workout place
- Cancellation policy
- Management
Preferred solution: Cancellation of membership and personal training sessions
User's recommendation: Dont get a membership unless you plan in staying
Mask requirements
- Location
- Club staff
Preferred solution: Let the company propose a solution
User's recommendation: Wear your mask
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Du Page, IllinoisGet my check
- Nice facility
- Personal training
Preferred solution: Full refund
User's recommendation: It's good
Was hung up on after waiting for 30 minutes for a customer service
- Steam was broken most the time
- Steam was broken most of the time
Preferred solution: Full refund
User's recommendation: Not cool
Charge money the gym is closed
- Is close
- Hours of operation
- Is close
User's recommendation: No this is bad service
Charging problems
Preferred solution: Full refund
No communication - can't get through to customer service to resolve since March 2020
Preferred solution: Full refund
User's recommendation: Do Not under any circumstances prepay membership or PT sessions
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