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Horrible customer service when you call the corporate number. God forbid if you run into a problem and they have to fix it. They keep telling you it will get fixed but same problem next month. If you want to talk to a manager or supervisor they don’t connect you . If...
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1.0
#1139202
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I have 2 memberships with Xsport a tanning and a gym membership. My gym membership is annual, it was buy one year get one free. I tried to redeem my free year, but received a charge for the amount of a full year anyway. I called customer service and they apologized and...
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I didn't like
  • Communication
  • Management
#1124948
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I went to there establishment to start losing weight exclaimed to them I wanted a personal trainer but didn't no if I could pay for it ... Decided that I could probably do 100 on Friday but was unsure... So the young lady who helped me told me she'd put the money down...
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1.0
#1123773
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Xsport Fitness - Work Sauna

Xsport Fitness
#1147631
Dudes hang their dirty boxers on the heat machine, Benches are wet and nasty , Worst experience ever.
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Xsport Fitness - Staff is so unprofessional

Xsport Fitness
#1116100
2.0
Details
Walking into the gym, I truest believe that in any place of business you should always greet your customers. The staff are u friendly and ghetto. They give you attitude when you ask a question and referred me to go online for information. All they do is joke around amongst themselves
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Exchange, Refund and Cancellation Policy
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Xsport Fitness - Filthy Bolingbrook location

Xsport Fitness
#1091439
1.4
Details
I was at the gym on monday night aug 21, 2017. Bathrooms were dirty. Most paper towels were out. No spray disinfectant to wipe down machines Totally disgusting
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
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Xsport Fitness - Dirty floors

Xsport Fitness
#1074030
2.8
Details
Observed dust and debris on floors in free weight area, stairmasters are filthy. Pipers alley
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I canceled my membership during college 3 years ago because I did not have one here where I attend school. Three times Xsport has charged my card and then continued to tell me my account was just "frozen". I personally wrote the letter to cancel and went in to the gym...
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#1114577
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Today, October 10, 2017, I went into my local gym (Lyons, IL.) after previously attempting to downgrade my membership on a Sunday and being told ther was a $100 “downgrade fee.” Which I find outrageous because I paid a “fee” when I signed up. I went today because when...
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2.9
I liked
  • Club staff
I didn't like
  • Membership upgrade or downgrade fees
  • Policies
#1113227
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First when I moved of the country submitted them proof of it and requested 7 training sessions money back(submitted doc and form) but they are not returning the money. Add to it they are illegal using my CC information and charging / using it though my membership is...
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1.3
I liked
  • Bryce personal trainer
I didn't like
  • Anyone that manage money and cc details
#1110568
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The chicagobridge site in comparison to the other sites ive attended (State and Crestwood) is very dirty. The water stations water is always warm amd the station itself is dirty with what appears to be slime/sluggish type material. People dont appear to clean off the...
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2.3
#1106394
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I don't believe X-sport fitness have a legitimate customer service to support their clients. It took me 3 days and a long holding time (30 minutes) to speak with an agent. The agent has no emotions, highly trained to ignore the concern and the frustration of the...
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#1099337
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Love it when they say yea the average hold time is 30 min, after 10 mins please hangup and dial in again! Had to cancel my account to my long surgery and recovery period. The manager at that time told me that they cannot freeze it for few months which is not true....
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#1094780
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Absolute thieves and liars!!!!!!!! Do not sign up with this gym. This gym is an absolute fraud esp the one on King Street, Alexandria. Made a deal with them on $29.99 a month, but before i even started, they took $116.85. When I went over to see why they deducted 4x...
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Anonymous
Wael Zaki

I am trying to gather people to sue Xsport for fraud transactions about memberships. If you want to join contact me at waelnabilph@yahoo.com. I was a victim too and I won't le...

1.0
#1084462
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