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Xsport makes canceling your membership nearly impossible if you work a regular 9-5 job. I work in the suburbs but live in the city, so I do not get home until after 6 everyday. I tried coming in a weekend and they told me I could only cancel during the week, so I went...
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2.3
#1167700
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I was a member in 2016 an i canceled after a few months, i was still being billed because they say my son was on my card but he wasn't he was a member before me and was paying cash, when i canceled my card at pipers ally xsport an canceled all transaction on my card an...
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2.2
#1153612
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Xsport Fitness - Harlem Irving xsport

This pace is a joke
#1151405
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Xsport Fitness - Work Sauna

Dudes hang their dirty boxers on the heat machine, Benches are wet and nasty , Worst experience ever.
#1147631
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Horrible customer service when you call the corporate number. God forbid if you run into a problem and they have to fix it. They keep telling you it will get fixed but same problem next month. If you want to talk to a manager or supervisor they don’t connect you . If...
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1.0
#1139202
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I have 2 memberships with Xsport a tanning and a gym membership. My gym membership is annual, it was buy one year get one free. I tried to redeem my free year, but received a charge for the amount of a full year anyway. I called customer service and they apologized and...
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I didn't like
  • Management
  • Communication
#1124948
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I went to there establishment to start losing weight exclaimed to them I wanted a personal trainer but didn't no if I could pay for it ... Decided that I could probably do 100 on Friday but was unsure... So the young lady who helped me told me she'd put the money down...
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1.0
#1123773
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Xsport Fitness - Staff is so unprofessional

Walking into the gym, I truest believe that in any place of business you should always greet your customers. The staff are u friendly and ghetto. They give you attitude when you ask a question and referred me to go online for information. All they do is joke around amongst themselves
2.0
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Additional Fees
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Equipment Quality
Exchange, Refund and Cancellation Policy
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Price Affordability
Product or Service Quality
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Value for money
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#1116100
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I canceled my membership during college 3 years ago because I did not have one here where I attend school. Three times Xsport has charged my card and then continued to tell me my account was just "frozen". I personally wrote the letter to cancel and went in to the gym...
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#1114577
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Today, October 10, 2017, I went into my local gym (Lyons, IL.) after previously attempting to downgrade my membership on a Sunday and being told ther was a $100 “downgrade fee.” Which I find outrageous because I paid a “fee” when I signed up. I went today because when...
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2.9
I liked
  • Club staff
I didn't like
  • Policies
  • Membership upgrade or downgrade fees
#1113227
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